Refund policy

 

 

You may return your order within 7 working days from the delivery date, if the product is incorrect, damaged or defective:

• 'Incorrect' means the product is not the product you ordered; the model/colour is different from what is indicated on your order summary; or there are missing item(s) or part(s) from the packaging;
• 'Damaged' means the product is found to be damaged upon receipt;
• 'Defective' means the product is found to have technical defect(s) where the customer must refer to any nearby ZTE or Black Shark Service Centre for further advice.

 

Please contact our customer service team immediately, and they will respond within 6 hours and guide you on how to return the product. We will conduct an evaluation within fourteen (14) working days from the day our team receives the physical product. You will receive an email confirmation once the returned item is received from our end.

 

If your return is valid, we will process your refund or replacement, based on what you have indicated to our ZTE or Black Shark Support team. If it's valid, we will reimburse you with a refund through the same mode of payment that was made in the original purchase.

 

If your return is not valid, we will notify you and arrange the items to be returned. For the items to be returned, a delivery fee will be chargeable. We reserve the right to reject any return, exchange, or refund deemed unfit or unreasonable.

 

We reserve the right to reject any return or refund deemed unfit or unreasonable.