Why the status on DHL is package delivered when in reality I did not received it?

Please try to contact DHL to reconfirm the status of package, it may be delivered to the collection point or your package has been left in a safe place, such as a neighbor. Or you can contact our customer service for assistance.

 

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What is the status of my order?

When using your ID or third-party Account:

• Log in to your account and go to My Account. Click Orders and select the order you want to track. You will then be able to see thestatus of the order.

When using Guest Checkout:

• Click TRACK ORDER on the nubiaprime website and enter the details of your order. You can then view the status of your order byclicking VIEW ORDER STATUS.Or please contact our customer service for assistance.

 

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I placed a bundle order, but I didn't receive all the items. What should I do?

Please contact DHL to confirm whether all the packages have been delivered, If you have confirmed that all packages have been delivered, please contact our customer service for assistance.

 

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Can I refuse acceptance?

Yes, you can refuse to accept the package if you don't want it.

 

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Can I track my order using order number?

Yes, you can track your order status using your ID or order number. Please click TRACK ORDER on the nubiaprime website.

 

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How do I know Nubiaprime keep me informed of the progress of my order?

Nubiaprime will send you the notification emails to inform you the status of your order.

 

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How do I cancel a purchase on Nubiaprime?

You can cancel a purchased product before it is packaged in the Nubiaprime warehouse. You can apply for cancellation by going to MyAccount after logging in. For guest orders, please contact  our customer servicefor assistance.