How do I transfer my data from my old phone to my new phone?

You can use “Device Clone” application to transfer your existing phone data, this application which is pre-installed in your new phone.

 

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What is the warranty on a product I have purchased?

Please see our Warranty Policy for details.

 

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What should I do if I have lost the warranty certificate?

We base our commercial warranty status on the device's SN code. In case of a claim, you will also be able to use the invoice as thebasis for your warranty. Please check Warranty Policy for more details.

 

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Are there any costs for warranty repair if the device is repaired within the warranty period?

Repairs performed under commercial and legal warranties are free of charge. For more details, please see our Sales Policy and Warranty Policy.

 

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How do i contact Nubiaprime customer service ?

Please click Here for more information about Nubiaprime Customer Service Center, including contact information and opening hours.

 

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How do I enquire the repair status of my product(s)?

Please contact our customer service to receive the information on the repair status of your product(s).

 

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How long does it take to repair a defective product?

It will take 3-5 working days repair time & depends on spare parts availability. Please contact our customer service for more details.